Return and Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.


We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can be returned if they are still in their original condition or used condition.
  2. First, request your Return Authorization Number and by emailing support@innovationsfurniturefusion.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. Secondly, to assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Finally, upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at support@innovationsfurniturefusion.com.

How long does delivery take?

All orders are shipped within 1-3 days. After which, the estimated delivery time is 3-5 days via USPS. If your order hasn’t arrived within the estimated delivery time, please contact our support team at support@innovationsfurniturefusion.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers with tracking links will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

You can cancel orders within 24 hours of orders being placed. There will be no additional charge for this.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

 

Restocking Fee

You will not be charged a restocking fee and you will be able to send the package back in both New and Unused conditions.

 

Return Fees

You will not be charged a fee if you feel remorse after purchase or even if the product is defective.